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 <title>Why SOA Is a Good Fit for CRM Solutions</title>
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 <description>Online commerce is no longer just for consumer products, but also for direct and indirect goods and services. As a result, new demands are placed on classic customer relationship management (CRM) applications. While most have successfully automated customer-facing interactions (such as order capture, configuration, pricing, and order query), they still rely on external systems to process subsequent steps (such as invoicing, fulfillment, and pick-pack-ship), which are completed in a back-office enterprise resource planning (ERP) application. &lt;p&gt;&lt;a href=&quot;http://nishitrao.sys-con.com/node/986756&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
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 <title>BPEL &amp; B2B Synergies Reduce Supplier Enablement Costs</title>
 <link>http://nishitrao.sys-con.com/node/318418</link>
 <description>Although organizations use multiple technologies to solve myriad business problems, integrating two or more of these technologies to derive new business benefits presents additional challenges. This is especially true when the collaboration extends beyond an organization&#039;s own systems to include those of its business partners.&lt;p&gt;&lt;a href=&quot;http://nishitrao.sys-con.com/node/318418&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <pubDate>Fri, 05 Jan 2007 09:00:00 EST</pubDate>
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