(SYS-CON Media) - Although organizations use multiple technologies to solve
myriad business problems, integrating two or more of these technologies to
derive new business benefits presents additional challenges. This is
especially true when the collaboration extends beyond an organization's own
systems to include those of its business partners.
This article describes one such customer scenario in which Helena Chemical
Company, a leading U.S. agricultural products specialist, used BPEL (Business
Process Execution Language) and B2B technologies together to automate better
and more productive supplier/distributor relationships. Put together, these
technologies enabled a process-centric hub that provided significant business
cost savings, faster supplier ramp-up, more responsive customer relations,
and better process visibility both inside and outside the enterprise.
Tra... (more)
Oracle on Ulitzer
Online commerce is no longer just for consumer products, but also for direct
and indirect goods and services. As a result, new demands are placed on
classic customer relationship management (CRM) applications. While most have
successfully automated customer-facing interactions (such as order capture,
configuration, pricing, and order query), they still rely on external systems
to process subsequent steps (such as invoicing, fulfillment, and
pick-pack-ship), which are completed in a back-office enterprise resource
planning (ERP) application. This leads to disjo... (more)