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Nishit Rao

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Top Stories by Nishit Rao

(SYS-CON Media) - Although organizations use multiple technologies to solve myriad business problems, integrating two or more of these technologies to derive new business benefits presents additional challenges. This is especially true when the collaboration extends beyond an organization's own systems to include those of its business partners. This article describes one such customer scenario in which Helena Chemical Company, a leading U.S. agricultural products specialist, used BPEL (Business Process Execution Language) and B2B technologies together to automate better and more productive supplier/distributor relationships. Put together, these technologies enabled a process-centric hub that provided significant business cost savings, faster supplier ramp-up, more responsive customer relations, and better process visibility both inside and outside the enterprise. Tra... (more)

Why SOA Is a Good Fit for CRM Solutions

Oracle on Ulitzer Online commerce is no longer just for consumer products, but also for direct and indirect goods and services. As a result, new demands are placed on classic customer relationship management (CRM) applications. While most have successfully automated customer-facing interactions (such as order capture, configuration, pricing, and order query), they still rely on external systems to process subsequent steps (such as invoicing, fulfillment, and pick-pack-ship), which are completed in a back-office enterprise resource planning (ERP) application. This leads to disjo... (more)